FAQs

We offer a comprehensive one-year warranty on all repairs, which includes both parts and labor. However, please be aware that this warranty doesn't cover customer-supplied parts or normal wear items such as brake pads, rotors, clutches, tires, and wiper blades. We're always happy to discuss the warranty details with you before we begin any work.

BMW service and repair is indeed our specialty, backed by over 25 years of experience. However, we also extend our expertise to most other vehicle makes and models, providing the same high standard of care and professionalism across all our services.

We do provide an after-hours drop-off service for your convenience. To use this service, simply park your vehicle in our lot, place your keys in the secure key drop box on the side of our building, and then notify us via phone or email that you've dropped off your vehicle.

We have a comfortable lobby available for customers who prefer to wait on-site during their vehicle's service. Our waiting area features complimentary Wi-Fi and coffee, comfortable seating, and access to a clean, well-maintained restroom.

We do collaborate directly with auto insurance providers for covered repairs. If your service involves an insurance claim, please inform us, and we'll assist you throughout the process to ensure a smooth experience.

We provide pre-purchase inspection services to help you make an informed decision when considering a vehicle purchase. Our thorough inspections identify existing issues, upcoming maintenance needs, and potential repair costs, giving you a comprehensive understanding of the vehicle's condition.

While you're allowed to supply your own parts, it's important to note that these won't be covered under our warranty. Additionally, we can't guarantee the quality, compatibility, or performance of outside parts. For full warranty coverage and optimal performance, we recommend using the OEM or OEM-equivalent parts that we supply.

Our diagnostic process involves a combination of advanced diagnostic equipment, manufacturer-specific procedures, and the expertise of our experienced technicians. This comprehensive approach allows us to accurately identify issues before recommending any repairs.

We always provide a clear estimate and explanation before initiating any repairs. You can rest assured that no work will be carried out without your explicit approval.

Many clients choose our independent shop because we offer dealership-level expertise without the high prices. We pride ourselves on providing honest, transparent recommendations, personalized service, and efficient turnaround times. Our focus is on building long-term relationships with our customers and ensuring their vehicles remain reliable for years to come.